Genting Highlands Part II

Commentary For Tourists While On The Way To Genting Highlands

While on the way to Genting Highlands, its good that we as tour guides must be able to advice the tourists on what to be careful while we are in Genting Highlands.

1) Take down the tour guide hand phone number.

I know that some tour guides do not like to give the hand phone numbers to the tourists. Please be well aware that the safety of the tourists is on our hand. I always make it a point that I give my hand phone number to my tourists just incase any bad incidents happen. While on the way to Genting Highlands, its good that the tourists will be able to have our hand phone number because if they are lost, they can contact us easily.

There was once I took a group whereby there is a family of three. Its lucky that I gave my hand phone number to my guests just in case of emergency. The tourists’ daughter who is about 5 years old is having diarrhea and vomiting. The tourists immediately contacted me and I brought the daughter to see the daughter. Just imagine what if the tour guide did not give the hand phone number to the tourists and incident like this happen.

I know that a lot of tour guides do not like to give the hand phone no to the tourists giving the excuses that the tourists will call and disturb them even after midnight. As for myself, I will make it a point to my tourists that I give them the number is for the convenience of reaching to me. I will stress that since I have rendered them such a special service, I hope that they will not call me after midnight since I need time to rest as well. So, after explaining this, I hardly receive phone calls from my tourists unless there is real emergency.

Its also a good way to have a relationship with the tourists by giving them your hand phone no. So, in the future if they are in need of any favour while in Malaysia, they can always call you. I always treat my tourists as a friend and that’s the reason why I give them my hand phone numbers.

2) Never leave any items in the bus when alighting the bus at Skyway Station.

I will always remind my tourists not to leave anything in the bus upon reaching the Skyway station. I will inform them that the bus is parked near the Skyway station while the bus driver does not sleep in the bus and will go up the hill to sleep with me. Then sometimes when the driver received emergency phone call, he will need to fetch other group of tourists. So, it is always best not to leave anything in the bus.

3) Never leave any valuable items should the tourists decide to store their luggage at the Skyway station.

It is very important to inform the tourists not to leave any valuable items for storage at the Skyway station. Let the tourists know that if any items lost while in storage, those porters and Genting Highlands management won’t be responsible for it.

4) Follow closely while walking from the top Skyway station to the First World Hotel.

While at the Skyway station, I will always insist that my tourists to go for toilet and follow closely when we take off. I will inform them that when we reach the top station, we need to walk about fifteen minutes to reach to the First World Hotel. I will stress that the tourists must follow very closely and they should not go to toilet on their own without informing me or the tour leader and also taking photography while walking to the hotel. If they are careless and don’t follow closely, they will be at lost because the road is winding.

5) Regulations of the casino.

All the guests who want to go to the casino must be 21 years old. If they look young, always advice them to bring along passport or identification card to prove to the police that they qualified to go into the casino.

All male guests who want to go to the casino must adhere to the strict clothing requirement. The shirt must have collar and with sleeve, all types of long pants allowed besides the ones for sport and shoes. Sandals and slippers are not allowed at all.

When going to the casino, the guests are not allowed to bring along camera, video camera, plastic bags or back pack bag. All types of small handbags and waist pouch are allowed to the casino.

6) The casino entrance and exit.

It is also very important that we should stressed to the guests that the casino that we are going is the second largest in the world. The casino halls consists of three hotels. So, it is very important for the tourists to take note on the entrance of the casino. We, tour guides usually will take the tourists via the Monte Carlo casino. So, the easiest way to recognize the entrance and the exit is that it has a very big aquarium. Inform the tourists that should they did not see the aquarium they should not come out. That means that they are already at the wrong exit point.

7) Tour of Casino.

I always inform the tourists to follow closely when we are in the casino because the casino is also very big and usually very crowded. So the tourists can easily get lost. I will stress to them that I will take them and introduce them the places while in the casino. The guests have to follow closely until I say goodbye and good night.

About Casino

Of course the very first stage I will explain to the tourists about the three items given by the casino. They are the temporarily membership card, the RM10 voucher and the Keno voucher.

The gambling games are divided into two types of tables. The small tables and the big tables. The small tables games usually use the poker cards to play for example the Bacarret, Royal Flush, Black Jack, Sam Kong, Casino War, etc. The minimum bet for small table usually is RM25 but during weekends it will be increased to RM50. As for the big table which usually using a small ball or three dices, games like Big and Small, Russian Roulette, Lucky Spin, Bird Cage, French Boule, etc. Usually the minimum bet for big table is RM5 but during the weekends it is hiked up to RM10.

So, usually for my tourists who are keen to try their luck, I will always encourage them to play the Tai Sai ( Big and Small ) because it’s the easiest game and a very good way to past time.

As for the information of the Indoor and Outdoor Themeparks of Genting Highlands please refer to http://www.genting.com.my/en/themepark/operation_hrs/ifm_operation.htm